Why is my car data not showing up?

If you are not seeing your car's data in the app, it could be due to several reasons:

• You have not driven your car long enough after device installation. If your device has just been installed, data might not appear until you have driven the vehicle (for approximately 5 minutes). This should give the device time to register in the system and start transmitting information to your phone. 
• You are in an area with limited or no cellular coverage. Your device needs a cellular signal in order to transmit data. Possible reasons for a lack of signal include the following:
  • There might be an issue with the network in general, such as a network interruption.
  • You have traveled outside of cellular range or your vehicle is in an area with poor or no coverage such as a parking garage. The cellular icon on the overview page (see image below) shows the strength of the signal to your hardware.
    

If you have driven your vehicle and are in an area with good cellular coverage and the problem persists, please contact customer support:

• Phone: [phone]
• Email: [e-mail]
• In-app Support:
  • From the Overview screen, tap the menu icon  
  • Tap Support
  • From the options in the chat window, tap Connect with Agent. If you select this option outside of live support hours, you will be provided with a questionnaire to complete.

Live support is available 9am-7pm EST, Monday to Saturday.